Refunds and cancelling

Last updated 29 October 2026

Cancel any time

Open the Tebex payment portal (also linked from your receipt email and your account page) and cancel your subscription. No more payments are taken, and you keep access until the end of the period you already paid for.

Your first 14 days

If you are a consumer in the EU or UK, you may withdraw within 14 days of your first payment. Access starts right after you pay, at your request, so we refund the payment minus a fair share for the days you had access. To withdraw, email teaconctact1@gmail.com with your in-game name and payment reference. You can find the reference on your account page.

When we refund in full

• You were charged twice for the same period.
• A problem on our side kept you from playing for most of a paid period.
• You were charged after cancelling.

For anything else, write to us within 14 days of the charge and we will look at it fairly. Unused days after a cancellation are not refunded, unless the law where you live requires it.

How refunds work

Refunds go back through Tebex to the original payment method. Depending on the method, they can take up to 14 business days to arrive. Access paid for by a refunded payment ends when the refund is made.

Chargebacks

Please contact us before disputing a payment with your bank. We can usually sort it out faster. While a dispute is open, access paid for by that payment is paused. It comes back if the dispute is resolved in your favour.